“If You Always Do What You’ve Always Done, You’ll Always Get What You’ve Always Got”

 Henry Ford

Business Processes can, by their very nature, be complex; but the way you manage and understand them doesn’t need to be. 

Here’s our approach.

A belief in five simple principles

  1. Process mapping is the best way to manage the way you work
  2. Process documentation should be understood by all readers
  3. The maps should be accessible by all team members
  4. The maps should be sustainable and reviewed on a regular basis
  5. Ownership and collaboration will drive engagement and process optimisation

Keep it simple 

The tasks our teams perform can be complex in nature. The way we describe them doesn’t need to be. Five simple questions are enough to understand any step in any process:

  1. What is being done?
  2. Who does it?
  3. When do they do it?
  4. Why do they do it?
  5. How do they do it?


A system that grows with you

The system we will provide creates maps at the most basic level but also contains functionality that can be introduced as your business grows. This can give you some powerful tools to use in your business, but only when the time is right…..

Stop when the time is right

Not every business needs to document every process they have and layer it with more and more data. It’s a surefire way to create “process fatigue” within your business. When you’re happy with what you have – STOP! There will always be the opportunity to do more in the future, just don’t run before you can walk.


    Ongoing support

    We are here to support you through your process journey. We want to help engender the same passion for process that we have, in your business. We want to help you come up with innovative ideas that take your business to the next level. We’ve got lots of exciting ideas that we can’t wait to share with you.

    Ready To Change Your Business?