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“At Map Your Process, we believe that all businesses, regardless of size or sector, are sitting on undiscovered opportunities to work more effectively. The benefits of finding them are enormous. Our services are dedicated to helping our clients to identify, implement and reap the benefits of these opportunities.”
John Stanton, Director, Map Your Process
“Map Your Process’s work resulted in the identification of sixteen achievable opportunities to move our current processes to where they need to be.”
The implementation of just one of our recommendations resulted in a 34% ROI on the total cost of the project.
“We work with clients of different sizes across multiple sectors, but they all have one thing in common: the conviction that they can work more effectively.”
Sarah Kirby, Senior Consultant, Map Your Process
You’re in excellent hands. Our team combines extensive experience gained at some of the world’s most well known organisations.
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What is Process Mapping?
Process mapping is the technique used to capture and visually describe how a process is performed, resulting in the production of a process map. It can also be referred to as a flowchart, process model, or flow diagram to name but a few. It should show the various inputs and outputs to the process and be clear as to what the final output of the process should be. It should show who is responsible for performing the task as well as any systems that they are using to do so.
What is the Purpose of Process Mapping?
One of the most apparent purposes of process mapping is to gain clarity around how a process is performed. Without some form of documentation in place, processes can be open to interpretation, be performed differently depending on who is doing it. Process mapping establishes a “single version of the truth” the blueprint for how a task or process should be executed. Once you have an agreed way of working documented and being followed, you have created the opportunity for improving that process.
How Can Process Mapping Help You?
Let’s be clear: process mapping should not be a one-off exercise with the output left to gather dust (virtual or real!). The maps need to be kept up to date to inform and drive change in a business. The understanding that has been gained through the process mapping exercise means that you are now in a position to look for inefficiencies (e.g. bottlenecks, duplication of effort, unnecessary rework); understand the hand-offs between teams and what might cause delays; inform projects… the list goes on. More complex analysis such as costing can also be produced off of good process mapping.
Is Process Mapping Relevant for All Businesses?
One of the biggest myths we hear is “Process mapping and improvement are only for big organisations”. This couldn’t be further from the truth. All businesses have processes and therefore have the opportunity to do things better. Our clients have ranged from 3 employees to over 500, and the opportunities are apparent for all.
Why Use A Process Mapping Consultant?
First of all, there is nothing to stop you documenting your own ways of working – we even provide training courses to enable you to do this. However, by using an external process mapping consultant, you gain two vital attributes: independence and expertise. Our independence ensures that we push to document the ‘as-is’ way or working, not the should-be or how you’d like it to be. This is critical if the documentation is to drive real change. We don’t have any agenda other than helping you to find better way of delivering your product or service to your customers. Our expertise allows us to understand where a process doesn’t ‘smell right’ and push for greater clarity to find the root cause to your business’s challenges. Armed with that information, we can start to develop more effective ways of working.