Process Mapping Services
Get Clarity Around How Your Business Truly Operates
What Is Process Mapping?
Process mapping is a visual tool used to illustrate the steps involved in a task or job (i.e. the process). It helps to create clarity around how work is performed and, once in place, can be used for process improvement, staff training, or even sharing with clients and partners.
Process mapping is important because it helps teams understand complex processes by breaking them down into smaller, more manageable parts. This can identify inefficiencies, duplication, and areas for improvement, leading to streamlined workflows and increased productivity.
Benefits of Our Process Mapping Services
Total Clarity
Process mapping provides a clear, accurate view of how your business actually operates, rather than relying on assumptions or guesswork. This insight allows you to identify inefficiencies and streamline operations for greater efficiency and productivity.
Increased Accountability
Every process map should have an owner assigned to it. Process ownership is key to increasing accountability and improving performance. Mapping out processes also ensures that responsibilities are clear, reducing confusion and finger-pointing.
Better Communication
Process mapping helps improve communication between different teams and departments, promoting collaboration and ensuring everyone is on the same page. The maps can also be quickly shared with regulators, investors, or clients to clearly show how you operate.
Greater Engagement
By involving your staff in the process mapping exercise, you can increase their engagement and commitment to the business, leading to greater productivity and job satisfaction. Involving them in developing better ways of working increases engagement even more.
Enhanced Training
Process maps can be used for training your staff and onboarding new starters. You can provide clear, step-by-step instructions that enable staff to carry out their roles effectively and consistently. This ensures that they can start working to your blueprint from day one.
Reduce Risk
Process mapping helps you identify where potential risks exist and mitigate them before they become a problem, protecting your business and your customers. It can help to ensure that you have the relevant controls in place to provide timely alerts if things do go wrong.
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Think You Know Process Mapping? Think Again.
Process maps need to be understood by everyone. Quickly. Lots of shapes and symbols don’t help anyone.
Our approach turns the complex into the simple.
What is Process Mapping?
Process mapping is the technique used to capture and visually describe how a process is performed, resulting in the production of a process map. It can also be referred to as a flowchart, process model, or flow diagram to name but a few. It should show the various inputs and outputs to the process and be clear as to what the final output of the process should be. It should show who is responsible for performing the task as well as any systems that they are using to do so.
What is the Purpose of Process Mapping?
One of the most apparent purposes of process mapping is to gain clarity around how a process is performed. Without some form of documentation in place, processes can be open to interpretation, be performed differently depending on who is doing it. Process mapping establishes a “single version of the truth” the blueprint for how a task or process should be executed. Once you have an agreed way of working documented and being followed, you have created the opportunity for improving that process.
How Can Process Mapping Help You?
Let’s be clear: process mapping should not be a one-off exercise with the output left to gather dust (virtual or real!). The maps need to be kept up to date to inform and drive change in a business. The understanding that has been gained through the process mapping exercise means that you are now in a position to look for inefficiencies (e.g. bottlenecks, duplication of effort, unnecessary rework); understand the hand-offs between teams and what might cause delays; inform projects… the list goes on. More complex analysis such as costing can also be produced off of good process mapping.
Is Process Mapping Relevant for All Businesses?
One of the biggest myths we hear is “Process mapping and improvement are only for big organisations”. This couldn’t be further from the truth. All businesses have processes and therefore have the opportunity to do things better. Our clients have ranged from 3 employees to over 100, and the opportunities are apparent for all.