Process Mapping Training
For When You’re Ready to Take Process Documentation Into Your Own Hands
Elements Cloud Training
We are bronze partners for the class leading Elements Cloud mapping software. Our course takes attendees through mapping basics, through to more complex areas such as data tables, and governance. Our courses can be run for groups of up to eight people and are best delivered on-site although remotely is also possible. We can tailor the course to suit the aims of your organisation by placing more emphasis on certain areas. An essential course for anyone starting out with UPN (universal process notation) using a dedicated platform.
Visio Training
We can also provide mapping training for Visio following a Universal Process Notation (UPN) style approach. Visio diagrams can often become overly complex and difficult for non-experts to interpret. On our course, attendees will learn how to build diagrams that are easy to understand and consistent in nature. We will also provide some introductory training around process improvement and process governance. Similar to the above, courses are for up to eight people and are best run on-site. Our course is adaptable to meet the specific needs of your business.
Mapping Interview Skills
If you are running process mapping workshops, then it is critical that you are able to ask the right questions and guide the conversation to deliver fast, accurate results. We will provide you with the skills to be able to run workshops to capture processes at all levels. You’ll understand how to ensure that everyone is heard and that all aspects of a process are uncovered. We can deliver this as part of our main training packages or as a standalone.
Think You Know Process Mapping? Think Again.
Process maps need to be understood by everyone. Quickly. Lots of shapes and symbols don’t help anyone.
Our approach turns the complex into the simple.
What is Process Mapping?
Process mapping is the technique used to capture and visually describe how a process is performed, resulting in the production of a process map. It can also be referred to as a flowchart, process model, or flow diagram to name but a few. It should show the various inputs and outputs to the process and be clear as to what the final output of the process should be. It should show who is responsible for performing the task as well as any systems that they are using to do so.
What is the Purpose of Process Mapping?
One of the most apparent purposes of process mapping is to gain clarity around how a process is performed. Without some form of documentation in place, processes can be open to interpretation, be performed differently depending on who is doing it. Process mapping establishes a “single version of the truth” the blueprint for how a task or process should be executed. Once you have an agreed way of working documented and being followed, you have created the opportunity for improving that process.
How Can Process Mapping Help You?
Let’s be clear: process mapping should not be a one-off exercise with the output left to gather dust (virtual or real!). The maps need to be kept up to date to inform and drive change in a business. The understanding that has been gained through the process mapping exercise means that you are now in a position to look for inefficiencies (e.g. bottlenecks, duplication of effort, unnecessary rework); understand the hand-offs between teams and what might cause delays; inform projects… the list goes on. More complex analysis such as costing can also be produced off of good process mapping.
Is Process Mapping Relevant for All Businesses?
One of the biggest myths we hear is “Process mapping and improvement are only for big organisations”. This couldn’t be further from the truth. All businesses have processes and therefore have the opportunity to do things better. Our clients have ranged from 3 employees to over 100, and the opportunities are apparent for all.