Testimonials
Self Praise Is No Praise, So Here Is What Some Of Our Clients Have Said About Us
“Exceptional Team Of Consultants”
“We collaborated with Map Your Process and their exceptional team of consultants to document over 250 customer service processes for Johnson Controls in the UK.
Their meticulous document processing, agility across various product lines and systems, and attention to detail were pivotal to the project’s success. They demonstrated a deep understanding of our needs and a thorough approach to process mapping, with a strong commitment to excellence.”
Beth Redfern
Head of Change Management and Continuous Improvement, Customer Services
Johnson Controls
“We engaged Map Your Process to assist with mapping several hundred processes as part of our digital transformation journey, and we couldn’t have asked for more from the team.
They provided the essential guidance needed to set us up for success and executed flawlessly. Their expertise not only captured the many and varied nuances across our business but also helped our team understand the benefits—and dare I say, even enjoy the ‘process’! I would wholeheartedly recommend John and the team without hesitation.”
Matt Stanyon-Tall
VP, IT Business Partner
Skillsoft Global Knowledge
“They Provided The Essential Guidance Needed”
“Solid Process Management Structure”
“It’s been a pleasure to work with Map Your Process over the past 12 weeks focusing on detailed process mapping, process improvement, process owner awareness, governance and driving continuous improvement.
The company now has a solid process management structure and some brilliant initiatives to be implemented in the next 12 months or so.”
Joseph Williams
Legal and Compliance Manager
Merseyrail
The team provided great skills, experience and flexibility throughout their assignment.
I would highly recommend Map Your Process for any organisation that wants to understand and improve their business processes.
Director
Financial Services
“The Team Provided Great Experience And Flexibility”
“Free Up Significant Amounts Of Time”
“Map Your Process’s work resulted in the identification of sixteen achievable opportunities to move our current processes to where they need to be.
The initiatives will free up significant amounts of time for the recruitment team and increase the overall quality of our candidate pipeline which will reduce the time and cost of recruiting.”
Transformation Lead
Provider of Visiting and Live In Care
“Map Your Process is an organisation with great expertise and professionalism, ideal for any company looking to enhance operational efficiencies and customer service excellence.
We are grateful for the positive impact their work has had on our business processes and the customer service we provide to our customers.”
Beth Redfern
Head of Change Management and Continuous Improvement, Customer Services
Johnson Controls
“Postive Effect On Our Business Processes”
“Positive Impact Remains After 12 Months”
“It has been over 12 months since we worked with Map your Process, however the positive impact remains. Our business have been able to build on the solid foundations set by Map your Process, allowing all areas of the business to document and understand their teams processes, aiding in process improvement and increasing process efficiency.”
Joseph Williams
Legal and Compliance Manager
Merseyrail
“We have since used this process library to demonstrate all the systems and controls in place at our firm when tendering for new business and responding to due diligence requests. Additionally, we have been able to upskill existing staff with knowledge of other processes in the business and reduce instances of single-user dependency.
The process was fully supported and facilitated by Map Your Process who made everything simple from start to finish.”
Head Of Compliance
Travel Insurance
“We Have Been Able To Upskill Existing Staff”
“Map Your Process Are True Partners”
“Map Your Process are true partners and work at pace but make sure the right groundwork is completed for sustainable improvement.”
Managing Director
Management Consulting
“Working with John and his team fostered a sense of ownership and engagement among our employees, which has been crucial in driving the ongoing success of this initiative. The project has laid a solid foundation for continuous improvement and positioned Johnson Controls for long-term success.”
Beth Redfern
Head of Change Management and Continuous Improvement, Customer Services
Johnson Controls
“Solid Foundation For Continuous Improvement”