Blogs and Videos

Introduction   Process mapping, the practice of visually representing the steps and interactions involved in a workflow, often gets bad press. Statements like "Process mapping isn't sexy" and "Process mapping isn't the most exciting exercise we've undertaken"...

Introduction  When something goes wrong in your organisation or business, do people know what action to take (i.e. the escalation process)? Is the issue raised to the right people at the right time or do they only find out once what was a small flame has become a...

impleimplemdddYour business is probably sitting on a goldmine of great employee ideas for improving your ways of working, but do you have a way of ensuring that those nuggets are brought to the surface? From my experience, the answer given is “of course we do” but...

I ask lots of stupid questions. In fact, I'd go so far as to say that I'm quite good at asking stupid questions. Now, this might not sound like anything to be proud of, or a skill that most people would aspire to, but in the world of process discovery and...

I try and write an article at least once a week, but today I am struggling for inspiration. What can I write that will help people see the benefits of process mapping from a different angle? There can only be one answer…what if Vincent Vega and Jules Winnfield from...

As a Chelsea fan (don't let that stop you from working with us), it's not been the easiest of seasons. It's compounded when a Brighton supporting 'friend' sends you the 'amusing' gift pictured. After realising that coffee tastes particularly bitter when drunk from...

"We've Always Done It This Way". Yes, it's a cliche but, like so many cliches, it is rooted in reality. I don't think I've ever worked with a client where the immortal words have not been uttered at some point (probably every department at every client). It's...