Blogs and Videos
Process Mapping: A Foundation for Improvement
Introduction Process mapping, the practice of visually representing the steps and interactions involved in a workflow, often gets bad press. Statements like "Process mapping isn't sexy" and "Process mapping isn't the most exciting exercise we've undertaken"...
The Importance of an Escalation Process: What To Do If Things Go Wrong
Introduction When something goes wrong in your organisation or business, do people know what action to take (i.e. the escalation process)? Is the issue raised to the right people at the right time or do they only find out once what was a small flame has become a...
Who Are The Silent Geniuses In Your Business?
impleimplemdddYour business is probably sitting on a goldmine of great employee ideas for improving your ways of working, but do you have a way of ensuring that those nuggets are brought to the surface? From my experience, the answer given is “of course we do” but...
Why Asking Stupid Questions Is An Important Skill
I ask lots of stupid questions. In fact, I'd go so far as to say that I'm quite good at asking stupid questions. Now, this might not sound like anything to be proud of, or a skill that most people would aspire to, but in the world of process discovery and...
The Scene That Tarantino Forgot….
I try and write an article at least once a week, but today I am struggling for inspiration. What can I write that will help people see the benefits of process mapping from a different angle? There can only be one answer…what if Vincent Vega and Jules Winnfield from...
Why I Don’t ‘Trust The Process’
As a Chelsea fan (don't let that stop you from working with us), it's not been the easiest of seasons. It's compounded when a Brighton supporting 'friend' sends you the 'amusing' gift pictured. After realising that coffee tastes particularly bitter when drunk from...
Has Your Business or Department “Always Done It This Way”?
"We've Always Done It This Way". Yes, it's a cliche but, like so many cliches, it is rooted in reality. I don't think I've ever worked with a client where the immortal words have not been uttered at some point (probably every department at every client). It's...
Are You Ready for 20% of Your Workforce to Leave?
According to this BBC article, nearly one in five workers say they are likely to change jobs in the next 12 months! How would your business cope if 20% of your workforce were to leave in the next year?
Process Documentation is Like Google Maps for Your Business
Imagine being able to quickly navigate your way through any process in your business.
Process Improvement Shouldn’t Be a Do-It-Yourself Initiative
A quick read that aligns with some of our key messages.
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