Process Mapping: A Foundation for Improvement

Process Mapping: A Foundation for Improvement

Introduction   Process mapping, the practice of visually representing the steps and interactions involved in a workflow, often gets bad press. Statements like “Process mapping isn’t sexy” and “Process mapping isn’t the most exciting...
Who Are The Silent Geniuses In Your Business?

Who Are The Silent Geniuses In Your Business?

impleimplemdddYour business is probably sitting on a goldmine of great employee ideas for improving your ways of working, but do you have a way of ensuring that those nuggets are brought to the surface? From my experience, the answer given is “of course we do” but the...
Why Asking Stupid Questions Is An Important Skill

Why Asking Stupid Questions Is An Important Skill

I ask lots of stupid questions. In fact, I’d go so far as to say that I’m quite good at asking stupid questions. Now, this might not sound like anything to be proud of, or a skill that most people would aspire to, but in the world of process discovery and...
The Scene That Tarantino Forgot….

The Scene That Tarantino Forgot….

I try and write an article at least once a week, but today I am struggling for inspiration. What can I write that will help people see the benefits of process mapping from a different angle? There can only be one answer…what if Vincent Vega and Jules Winnfield from...